Privacy Policy
Introduction
This Privacy Policy describes how Sunny Bharti and its affiliates (collectively "Sunny Bharti", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website https://technoedgeindia.com/ (hereinafter referred to as "Platform").
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:
- Name, date of birth, address, telephone/mobile number, email ID
- Identity/address proof documents
- Payment information such as bank account, credit/debit card details (with your consent)
- Biometric or physiological information (e.g. facial features) if required for certain features
- Behavioural data, preferences, and transaction history on the Platform
You can choose not to provide information, but that may restrict your use of some services or features. We may track and analyse your data in an aggregated format. If a third-party partner collects your data, their privacy policy will apply.
Warning: We will never ask for sensitive data like card PINs or banking passwords via email or phone. If you receive such a request, report it immediately to the appropriate law enforcement agency.
Usage of Information
We use your personal data to:
- Provide services and process orders
- Enhance customer experience
- Resolve disputes and troubleshoot problems
- Inform you about offers, services, and updates
- Prevent fraud and illegal activity
- Conduct research, surveys, and analysis
- Customise user experience
- Comply with legal obligations
You may opt-out of marketing communications as per your preference. Not providing permission may affect your access to some services.
Sharing of Information
We may share your data with:
- Our group entities, affiliates, and corporate partners
- Sellers, logistics providers, and payment partners
- Marketing, analytics, and service providers
- Government or law enforcement agencies (as required by law)
- Third parties to enforce our policies or protect user rights
These disclosures may be necessary to offer our services, comply with law, or prevent fraud and abuse.
Security Precautions
We adopt reasonable security measures to protect your data from unauthorized access, loss or misuse. However, data transmission over the internet is not fully secure. By using the Platform, you accept the inherent risks of online data sharing.
You are responsible for maintaining the confidentiality of your account login credentials.
Data Deletion and Retention
You can delete your account through your profile settings or by contacting us directly. In cases of pending claims, shipments, or legal matters, we may delay or deny deletion.
We retain data only as long as necessary for our services or legal compliance. Anonymized data may be retained for research or analytics.
Your Rights
You have the right to access, rectify, or update your personal data via tools provided on the Platform.
Consent
By visiting or using our Platform, or providing your data, you consent to our collection, use, and sharing practices as outlined in this Privacy Policy.
If you share data about someone else, you represent that you have their consent to do so.
We may contact you via SMS, messaging apps, calls, or email for purposes outlined here. You may withdraw your consent by writing to our Grievance Officer. Please use the subject line “Withdrawal of consent for processing personal data.” Such requests may be verified before action is taken. Withdrawal of consent will be handled per this policy and applicable laws.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in practices or laws. Please check it periodically. We may notify you of significant changes in accordance with applicable laws.
